Fly High Roofing
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Speaker: [00:00:00] Welcome to the Working Moms of San Antonio podcast. We're your hosts, Erica Radis and Marie Lifshultz, a realtor and lender here in San Antonio, but most importantly, we're working moms just like you.
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Speaker: Now, on to today's [00:01:00] episode.
Grab a cup of coffee, settle in, and let's get started.
Speaker 2: Welcome to this week's episode of The Working Moms of San Antonio podcast. Today we have our guest Raquel from, uh, Fly High Roofing here in San Antonio. And so I'm gonna turn it over to her and just let her share a little bit about herself and her business.
Speaker 3: Okay. Well, uh, Fly High Roofing and Exteriors is local to San Antonio, but we service San Antonio and surrounding areas.
It i- I'm co-owner, so it's actually owned by my husband David, and by myself, in case you hear me say David, that's the- Yeah. ... that's the other owner. That's the hub. That's the other part. Yes. And, um, yeah, I mean, we're just a family... I always say family-owned because I want people to understand, like- Not only is this our bread and butter, but we, we embrace it as, as, as a [00:02:00] family together.
Like even getting the kids involved, even the kids do-
Speaker: That's great ...
Speaker 3: uh, do roofing. So-
Speaker 2: Wow.
Speaker 3: Yeah.
Speaker: I love it. Well, I mean, I mean, starting a business and who do you, who you pass it down to? Your kids, so get them early.
Speaker 2: Yeah. Yeah. That's great. And so, um, how long have you guys been in business?
Speaker 3: Fly High itself has been in business for over two years.
Speaker 2: Uh-huh.
Speaker 3: But we've been in roofing for over a decade.
Speaker 2: Wow.
Speaker 3: Uh, yeah, so that's why I say the kids are the ones that know, all they know is roofing. Yeah. So David's the one that started it, but I think as a marriage and just being, you know, being one, uh, you kind of learn the other person's trade, and you kind of learn what the other person is doing.
And the kids picked it up as well, as far as- Yeah ... like they can identify roofs. They can, you know, they sell roofs. They - Sure ... learn it.
Speaker: Sometimes you're the best sellers, ma'am.
Speaker 3: Yes. I mean- Yeah ... we have a, we have our daughter out in school giving out business cards. She's like, "Mom, I need more business cards."
Why? What are you
Speaker: doing?
Speaker 2: At school. How funny. 'Cause it's San Antonio area- Yeah. ... and everyone needs a new roof.
Speaker: Yeah. It makes into [00:03:00] the schools.
Speaker 2: That's right. How interesting. So the kids talk about it. Well, that's great. I mean, r- Marie and I, as you know, are in real estate. Um, and so roofs have become more a part, or at least knowledge of sort of them and like what's going on with them, has become more a part of my life than I ever thought they would.
Speaker: I know. It's very important. I mean, it makes, it makes a tran- it can make or break a transaction in my world, just because insurance is tied very highly to the roof, and the age of the roof and all the things roof that we don't know sometimes until the end-
Speaker 2: That's right ... '
Speaker: cause they can't find insurance to cover it.
So it's, it can, in, in my world, can make or break our deal at the last minute. For sure. Right.
Speaker 3: So
Speaker: having that ahead of, or having some information about it ahead of time would be, would be great.
Speaker 3: Yes. I mean, that's really what we set out to do. We try to educate our customers so that they can make the right decision, since it is such a, um, a big expense.
You know, it comes in with those expenses just like plumbing or foundation, you know, then you have, you have roofing. And when they're selling a home, they don't want to necessarily s- spend a lot, 'cause you already have [00:04:00] so many expenses. So one of the things that we try to do is we try to save the, the owner money by seeing can we file this with the insurance.
Can we already use what you already have, the resources you already have, so that you don't have to, um, fork out a, a big chunk of money? Other thing we offer is just getting paid at closing so that we can- That's huge ... also facilitate that for- Um, the seller. And, uh- Yeah ... even tailoring to the buyer saying, "Hey, uh, c- you know, is there an upgrade that you would like?
A color that you would like to choose?" If we're all working together.
Speaker 2: Yes. I've had, um, that happen in the past where, uh, the seller is like, "Okay, we're gonna put on this roof." Of course, they're gonna put on just the cheapest- The cheapest one. Yeah ... you know, whatever. Um, and I've had the buyers be like, "Well, no, we, you know, we'd like this."
And they will offer sometimes to either take less concessions or, you know, fig- we figure out a way- Mm-hmm ... for them to pay for those upgrades kind of during the deal. Um, but being paid at closing is huge. A lot of vendors will not do that.
Speaker: Yeah. They, it, it's a-
Speaker 2: Um, and a lot of sellers don't [00:05:00] just have, you know, several thousand dollars to, you know, not in today's times.
Speaker: Not until they close. I mean-
Speaker 2: That's right ...
Speaker: they- Then
Speaker 2: they'll have it then.
Speaker: Yeah. Yeah. I think it's, it's difficult. Like I said, for, for me, I, I'm, I'm on the insurance part where I'm helping people find insurance, and then finding out the home has a 20-year-old roof with nothing. I'm like, "Oh, geez." So the estimate that I've given that buyer on what to expect as a monthly payment is way out of whack, 'cause I don't know the age of the roof when the house is come, like, I don't have that information.
Speaker 2: Sure.
Speaker: So a lot of times, and if there's any repair that's needed, I, I don't know that till we're way into the deal, and it can... Like I said, I've had one completely fall out because of the roof. The seller refused to repair it or replace it. The buyers could not get insurance. Hmm. That's a new thing. I would say that's not ob- I've been in this 24 years, but it's a new thing in the last couple of years where insurance was like, "Nah, sorry."
Speaker 3: Yeah. "
Speaker: Not, no play."
Speaker 3: We're actually- That's interesting ... getting a, I mean, we get a, um, we get a good amount of calls saying, "I need your help now. I have to pay f- I just bought this home, and now nobody will pick me up, [00:06:00] and now I'm in a bind 'cause I don't know how to pay it."
Speaker: Yeah.
Speaker 3: When we could have gotten in front of it and, you know, talked to the realtor, and just try to have both parties just have the best of both worlds, where they're, the, you know, the seller is c- is closing, saving money, and then the buyer is getting already a roof- Mm-hmm
and then being able to be insured. Yeah. So that's p- a lot of the, part of the education that we do, especially with realtors, and also installing good, quality product, you know? Yeah. Right. Because our, our warranty is transferable for the, you know, to the new buyer. That's a good thing. So we wanna make sure we're not just gonna put anything on there cheap.
One, it's not how we work. And two- Sure ... um, we wanna make sure that it's gonna last also for, for that buyer. So it's just kind of having all parties be happy.
Speaker 2: Yeah.
Speaker: But I think it's always, uh, it, it's ha- the roof tends to be the last piece of the puzzle that people just don't think about. They just don't even consider it.
Because they don't look at
Speaker 2: it.
Speaker: Well, yeah, 'cause you're not, you know, most people don't go step on the roof when you look at a house. Or they're
Speaker 2: thinking if it's not leaking, it's probably fine.
Speaker: It's fine. Right.
Speaker 2: Yeah.
Speaker 3: By the time it's leaking, there's a lot going on. Yes. And then that, that's another, another issue [00:07:00] that we run into
Speaker: Well, and I think most people don't understand how it all works together, especially if they're a first-time home buyer.
They don't understand the investment that a roof has on a home. I think you had mentioned earlier, like it's, it's the border of your hou- like you, I mean- Yeah ... letting, it, it keeps water out
Speaker 3: and that's a very- Yeah, it's a barrier, and I mean- Yeah ... you know, water is the worst enemy for a home. Yeah. So if it's entering it through any, you know, your windows, your foundation, all, all that is gonna cause damage to the home.
Mm-hmm. If it's already leaking, you're already dealing with a much more expensive- issue than just the roof.
Speaker 2: Yeah. So when someone calls you guys, I guess maybe you can share with our listeners kind of like what the process is. Like, when they call you and they say like, "Hey, yes, we've decided we're gonna need a new roof," whether they be buying or selling or, or any of that, um, what does it look like once you guys pick up that phone call?
Speaker 3: So, uh, mainly it's just getting a little gist of what's going on. Um, so main information, name, phone number, address of course, and the letting them know, uh, okay, so our inspections are free and our estimates are free. Like I said, that's where a lot of our education [00:08:00] happens. When we go out there, we look at and we assess it.
We- I like to say we're, uh, finding roofing solutions f- or problem solvers for, for those roofing issues, but we've gotta take care of what's the issue. So I'll, we'll ask like, "What's going on? Like, what's making you ta- call us? Is there a leak? Um, has somebody told you there's an issue? Are you trying to sell the home?"
Just kind of get a little gist of why you're interested in getting it, or do you want an upgrade? I, I just want to know where you stand. Once we actually have, uh, we'll schedule one of our representatives, our roofing specialists, to go out there. Once they're actually out there, they'll get boots on the ground.
They'll go up there, they'll take pictures. They'll s- see does this, what's going on with the roof. Is there damage? Where is that damage? Take images of that, bring it back down to the customer, explain everything. Let them know, um, is, can we file an insurance claim if that's something that they're looking at.
So we gotta see has there been a storm? Can they file for a storm? So that's another issue is that a lot of times, um, people think that they can use their insurance at any time. Oh. And that's not how it [00:09:00] works.
Speaker 2: Right.
Speaker 3: Um, you can, uh, most of the times roofing, roofs will get bought out if they have hail damage or wind damage.
That's why when you have a hail storm you'll have everybody knocking on your door. Yes.
Speaker 2: Yeah.
Speaker 3: And we'll have people say, "Well, everybody keeps knocking on my door." I say, "You may want to know a trusted roofer at that time." Yeah. Because if they're knocking on your door, that's, there's an either an issue or that's the time that you need, you want to move and you want to be informed and you want to get going.
Speaker: Yeah.
Speaker 3: Um, so and you think, "Well, I'll wait till I have a leak." Yeah. No. By, by that time you might not be able to get covered by insurance. Insurance will only cover you some up to a year, some to two years. It depends. There's a lot of factors that go into play, but you want to move as soon as possible if there is storm damage.
Mm. So all, again, all that is part of the education that goes on in the conversation with the customer. Let's say there hasn't been a storm, but you, it's, it's a 20- Just an old roof. Yeah ... you know, 10-year-old old roof, 20-year-old roof and it's already having issues. Well,
Speaker: we have a mutual client right now that I referred over to Fly High Roofing and it's, she's an elderly lady, right?
And she says, "Hey, I'm, I, I need to get my roof replaced." Now she lives in the home. She's not [00:10:00] looking to sell it right now, but she, she's adamant about not wanting to replace it 'cause she's going to sell the home. But what she doesn't understand, y- and they, they've, they've done great. They've given her options for repair and replace.
Speaker 2: Mm-hmm.
Speaker: But she has to, when she wants to, so let's say she wants to sell it in two years. What we were just talking about, if she just repairs it right now and does what she needs to do, when someone comes to buy that home in two years- they're gonna need a new roof to get it, in order to get insurance, 'cause this roof is 20 years old.
So, like, she doesn't understand that if that roof is gonna be more expensive two years from now.
Speaker 2: Well, and I can say from my side of it, that I have buyers that won't even consider a house if the roof has been repaired. Repaired.
Speaker: Gotcha.
Speaker 2: They won't.
Speaker: Really?
Speaker 2: Yes. It's super weird. I mean, roofs can be repaired, and they can be repaired well.
Um, but I have buyers that are like, "Nope." I have buyers that won't buy a house if there's been foundation work.
Speaker: Mm-hmm.
Speaker 2: Even if the work is completed.
Speaker: Yeah.
Speaker 2: Like, people are starting to get funny about stuff. You see somebody, like, patching a roof up or doing whatever, you know, if you're not educated and you don't [00:11:00] understand the, you know, how that can work and how that can be effective and, and fine-
Speaker: Yeah
Speaker 2: they don't know.
Speaker: Well, I think you also get these companies that are not local, and they come in, like you said, the, I always call them storm chasers. Right. They come in, they're knocking on your door, "Hey, you need this, you need..." Whatever. I'm like, "Are you actually local? Where's your, like, where's your phone number?"
Speaker 3: Right,
Speaker: right. Like, are you here? 'Cause if something happens in six months to a year, how do I get ahold of you? Yeah. Or you
Speaker 3: won't
Speaker: find them. You know, I, I- Yeah ... unfortunately had this happen many, many, many, many years ago on my parents' roof. We, sh- they needed a new roof. They, they laid something not the right, I don't know, grade, angle, I don't know.
It was a flat roof, something, something weird. Anyways, but we c- uh, like, it wasn't draining properly. Something was going on. We had trouble. Couldn't get ahold of them. Didn't realize they were not a local roofer. Yeah. And then we learned our lesson at that point.
Speaker 3: Yeah. That's sometimes how they can cut corners.
For flat roofs, you have to use a certain type of material. Yeah. There has to be done a certain way so that there aren't any
Speaker: leaks. That didn't happen, Rick, I promise.
Speaker 3: Yeah, so I mean, there's, there are certain ways that you have to do it.
Speaker: Mm-hmm.
Speaker 3: Um, [00:12:00] but That m- that's, that's, again, that goes to educating the customer and letting them know, and that's where we don't cut, we don't cut corners.
Um, so the price that we're giving it is the best price. Uh, because we are a family-owned and we are a smaller company, we're able to, to keep overhead costs down. Mm-hmm.
Speaker: Mm-hmm.
Speaker 3: So I think that that's an advantage of working with us. Um, but roofing material price is roofing material price, and that's- Totally
that's how much a- Yeah ... a roof is gonna be.
Speaker 2: What I've been seeing a lot lately, and maybe you can speak to this, is I've had clients, buyers, who try to get insurance, and if the roof is, is it 3 Tab? Is that- Yes ... something? If it's that, some insurance companies now are saying no, they won't insure that.
Speaker 3: Right.
So 3 Tab is gonna be, like, your builder grade. It's kind of like the, for lack of a better word, like, the cheapest that you can use.
Speaker: Okay.
Speaker 3: Um, but it's what you're gonna see in the newer homes.
Speaker: Yeah.
Speaker 3: Uh, that, that, that's what they're gonna... But it, it- It's cost efficient. I don't know if you [00:13:00] remember last March, we had, like, a big windstorm.
Speaker: Yes.
Speaker 3: Well, you saw a lot of the newer homes, the just, the 3 Tabs just flying off. Yeah. 'Cause they, they can't withstand high wind. Oh. So we actually, a lot of times when we go through an insurance process, insurance will pay for a 3 Tab. If you have a 3 Tab, they'll pay for a 3 Tab, but we won't go back with 3 Tab.
We'll automatically upgrade our customer because we're, again, we're doing the work. We're guaranteeing it. Right. We're not putting on something cheap. You want
Speaker 2: it to be quality. Yeah. Right.
Speaker 3: Yeah. So.
Speaker 2: That's interesting. I don't, it, it's, that's, again, you say this, some of this insurance stuff is, like, new stuff.
I never heard anybody say that before, but, like, the last couple of years, there's been, like, a handful of people- There's a lot of
Speaker: changing, yeah. There's a lot of change ...
Speaker 2: yeah, where they're like, "We can't, we can't use it." So then they end up, what they end up doing is using a company that they, using an insurance company that they don't want to use- Yep
because they're the only ones that will insure that particular type of roof, whereas before, they have used this other company that they were loyal to and that they liked- Right ... and that they had good coverage with, but now they can't use it anymore.
Speaker: No, and we've also lost a lot of insurance companies that won't [00:14:00] insure in Texas- I know
because of sto- That's cra- It's, it's crazy. So I think having a team of people, right, especially if you're looking to buy a home or sell a home or whatever, or just having a network of people that you can trust, is really important, and a roof is important.
Speaker 2: Yeah. You know? It's important. A
Speaker: roofer should be included- Yes
in
Speaker 2: that, for sure.
Speaker: I mean, e- like I said, even if you have no intention of buying a home or selling a home or whatever, a roof is important- Right ... because that's where you live.
Speaker 3: Right. And that's really, I think that's part of our mission, is that we've set out to t- say, "Hey, get to know us so that we can inspect your roof for free in a sense to s- just to give you all the information that you need, and then you can use that as, as needed."
Speaker 2: Yeah.
Speaker 3: Um, not necessarily like, "Okay, we're gonna do your roof now." Yeah. No, 'cause it's better to get ahead of it, and then y- that way you can tailor that, uh, plan to yourself.
Speaker: But, you know, I think no one teaches you about these things, right? No. You learn about your roof when your roof fails.
Speaker 3: Right.
Speaker: Right.
That's, that's when you learn about it, and it's the, like, and you having to trust people that you don't know, like, you don't know if they know, and you don't know- Yeah ... if they know what they need to know. So finding someone lo- I, to me [00:15:00] local, local all the time, just because if you do have questions or something does ha- you know, unfortunately go awry or whatever, you have them here to come back and help you and walk you through the process.
Speaker 3: Right.
Speaker: So, and someone, like I said, someone, uh, at least you know the area. Like, you're gonna know, like, reach out to people like, "Hey, there was a storm, you just had your roof put on." Like, or whatever the case is, right?
Speaker 3: Yeah. '
Speaker: Cause you'll know the area.
Speaker 3: Yeah, I mean, we've even had... We have a family who will, they, they, if, if they have hail come through or they have storm or anything, "Hey, can you come take a look at our roof?"
Yeah, it's, everything's good. You know, we, we like giving those good bill of health. That's what we call them. You got a good bill of health, you know, your roof is great. Yeah. You know? So- I
Speaker: think, I think, again, I think it's just something that people just don't think about. Yeah. It just, I don't know, I, I wouldn't.
Like, I, I have... So we replaced our roof. We bought our home in 2015, so we've had it for a little while, and I knew buying the home it had two years, I think I want to say two-year life, but I had already intention to replace the roof, so we put a metal roof on and I just asked, I'm like, "Do I need to have my metal roof checked?"
Yes, I, in my head it's- Do
Speaker 2: you?
Speaker: Yes, you said. Really?
Speaker 3: [00:16:00] Yeah.
Speaker 2: I thought that was, like, indestructible.
Speaker: No. It r-
Speaker 3: So that's, I've recently encountered this question- Mm-hmm ... a lot in the last like week. 'Cause you're told like, "Oh,
Speaker: it's lasts forever." Yeah.
Speaker 3: No. So a metal roof is very durable. It is a very good roof to have.
Mm. It is gonna give you more life, but there are things that need to be checked on it in order for it to give you that life.
Speaker: Yeah.
Speaker 3: So check the fasteners, check the ceiling, so just make sure that everything is good on it. So I would recommend to take a, take somebody up on the offer, take us up if whoever you choose to- Uh-huh
take up on the offer for a free inspection to see where, where am I at? What is it looking? I would recommend that for anybody who has a roof who hasn't had it done in the last five years, um- Just have
Speaker: someone come and look at it.
Speaker 3: Yeah. Um, even if you, you're like, "Well, we haven't had a storm," or there's nothing.
The, uh, there are many roofers give out free inspections. Have it checked. The only thing that I recommend is know who you're, who's, who you're having on your roof- Yes ... because you don't want somebody to come in and try to sell you something that you don't need.
Speaker: Yeah.
Speaker 3: So that's why we [00:17:00] try to let people know who we are so that they, that we can gain their trust and they know like, "Okay, they're telling me I have a good bit, bill of health.
They're gonna show me pictures." Mm. "They're gonna arg- they're gonna actually let me see what's going on with my roof." I recommend that too. If you have somebody on your roof, show me what you're seeing. Like, if they're saying- Yeah ... you have a lot of damage, show me.
Speaker: Yeah.
Speaker 3: Get a second opinion. Get a third opinion.
If you have three people telling you the same thing, then there probably is an issue.
Speaker: Independently, yeah. Yeah. Well, I learned about metal roofing, and this is something I, I, because I'm in the industry, I would not have known this had I not, but something on the insurance called a cosmetic rider, right? So be- when you have a metal roof, a lot of insurance companies had, I don't know if it still does, but they did in the past, had something called like a cosmetic rider to your policy.
Meaning, if they considered a cosmetic defect on the roof, meaning let's say there's hail, it didn't penetrate the roof, but it dinged it, right? You have dings on your roof because of the hail came through. It doesn't din- it damages it, but water can pool in those little, right, in the little divots or whatever- Right
and eventually can rust and so forth, and [00:18:00] therefore, then they can blame you. You didn't take care of your roof.
Speaker 3: Right.
Speaker 2: But they won't cover it.
Speaker: They won't cover it if you have a cosmetic
Speaker 2: rider. But it's your fault.
Speaker: D- yes. Yeah. So they, or they'll, they'll come out and look at- That does feel
Speaker 2: like insurance.
Speaker: They'll come- Yeah ... they'll come out and look and say, "Oh, that's, it doesn't need to be replaced. It's cosmetic." Yeah. And I was like, "What?" Like, no. I mean, well, and my, my husband, thankfully he does know about roofing a little, you know, and he's does stuff like that. He's in construction, so he's like, "Uh, no.
Like, that will eventually become a problem." Exactly. Yeah. Right? So I d- I thought it was... When I heard metal roof, I'm like, "Oh, yes, perfect. I never have to do this again." Not the case.
Speaker 2: Is that something that, like in this case Roger was able to advocate for you guys- Yes ... and do all of that, but is that something that you guys ever ha- like, do you have to kind of argue with these insurance companies once in a while?
So it's metal adjusters. And just say like, "Hey, man," like, "this is really what it is." Does that ever have to happen?
Speaker 3: Oh, I, I like to say we don't argue, we advocate.
Speaker 2: Yes.
Speaker 3: Um, you don't wanna upset the wrong people.
Speaker 2: Sure, sure.
Speaker 3: But no, but no, yes, I mean, that's exactly what we do. Uh, we, whenever a, a person decides [00:19:00] to file an insurance claim, our, our roofing specialists will be on site whenever their, uh, adjuster comes out, and they'll be on the roof with them.
It, we kind of read the room, you know? If, if, if they asked us to assist, then we'll assist. I- if, and if we see that they're not seeing what we're seeing, we'll kind of- direct them to what, what we see as far as like, "Hey, look, this side does have hail damage- Girl, grab that hand and put their... Look. Or this is where I found- Yeah.
Or I found it. So some of them can get a little defensive, so that's why I said we- they kind of read the room. They have a lot of experience. All of our roofing specialists have over eight years of experience. They know exactly what they're doing. They know what they need to, to look at. We also offer, if they've been denied by an insurance, uh, claim, uh, we take them through the re-inspection process of helping them file a re-inspection or of, uh, hiring a public adjuster to assist with actually digging into the c- into the policy and, uh, being able to fight for them.
Speaker: Oh,
Speaker 3: that's great. So there, there's other options. I didn't know that was a thing. Yeah. We can get them a [00:20:00] public adjuster. There's public adjusters that we work closely with, that we trust, and that can come in and get you, g- get that roof for that customer. Yeah. Yeah. 'Cause it's, it's their right. You know- Well, it-
you're paying premiums every month.
Speaker 2: That's
Speaker: right. It's an expensive... It is an expensive replacement. Like, I understand insurance is, they need to make money. They're not in, they're not non-profit, right? But we have to... I mean, why do you pay policies and have them like, you know, make a claim and the minute you make a claim, it's gonna be for a big item, a big-ticket item, which is typically, 90% of the time, it's gonna be your roof.
Speaker 2: Yeah.
Speaker: Especially with our weather here in Texas, it's unpredictable. We have hail, we have wind, we have all the things. So, uh, yeah, but I, I mean, I didn't, I... It'd be nice, especially like, say, a single wom- I'm not saying women don't know, but I'm just saying for the most part, I wouldn't, if it wasn't for Roger, I wouldn't know-
Speaker 2: Well, that's what I mean.
I- ... certain things. Like, I wouldn't
Speaker: know
Speaker 2: these things ... and to Raquel's point, I feel like your transparency and your honesty is refreshing, because a lot of these sort of, um, contractors- Yeah ... or, or different, even mechanics or, like, uh, just all the [00:21:00] things, you know, they, some will say whatever just to sell something.
Like you don't know. Okay. You know, I mean, we just had a gal come in here and look at our, our, from our membership, and she is lovely and her company is lovely. Um, just look at our HVAC, and the guy came in and was like, "It's just hot outside. Your HVAC is functioning really well." And I was like, "You're not trying to sell me, like, some other weird thing or, like, whatever's going on?"
No. Yeah. And it was lovely. Yes. And I loved it, and that's exactly what you're saying that your company does. Because w- I don't know. If someone comes in... Like the other day, you guys- ... I went, I went to the mechanic with my car-
Speaker: Girl ...
Speaker 2: for an oil change by myself.
Speaker: Oh, no.
Speaker 2: I know. So, and I did all the things that I always do, which I, I mean, I'm not, like s- like a whole bobo.
I know some of the things. And so I went to the mechanic, and, um, they told me my filter was, some filter was dirty, right? And I was like, "Fucking change it. Do whatever you have to do." Yeah. "Like, I need my car to work." Um, and so he did it. As soon as that [00:22:00] card went through, I get a text from Frank that's like, "Why did this oil change cost you $170?"
And I was like- Because it
Speaker: did ...
Speaker 2: and I was like, I was like, "Well..." And we do, like, the synthetic oil or whatever, 'cause I don't take it in as often as I should and all the things. But I was like, "But then they said I needed this filter, and it was like $50." And he was like, "Erica, this filter is, like, $9 on Amazon."
And I was like, "Well, then you should've taken the car in."
Speaker: Yes. '
Speaker 2: Cause I have no idea, but now I do know. And so all that to say that I, if someone comes up and says, "You need a new roof," I'm probably gonna be like, "Well, we probably need one." You know? Okay. Like, I don't know. You know what I mean? Yeah. And so it's important for companies like yours, um, to educate, because we really don't know, and there are people like me that would easily get swindled, I feel like.
Speaker: And nobody, and no one teaches you. Like, no, there's no, there's no book. I want... I think there is, maybe how to have a house. I don't know. But there's not typically a class or something you take in life to say, "Hey, these are the things you need to do." Right. So, I mean, having a, again, local company- Yeah
especially at this, it's an important [00:23:00] part of your home. Yeah. You know? Like, it's really is, and having someone that you can call and just ask questions, and having that resource, you know, I, I mean- And they're
Speaker 2: family-owned, which I
Speaker: always love ... they are. That's always, yeah. Yeah. It's a big thing. I mean, it's important to have family, not just you and your husband, but you got your kids there, and that makes me happy- Yeah
'cause we do the same thing. Our kids are all involved.
Speaker 2: Yeah. Yeah. So when you guys are seeing these roofs, would you say that most of the time it's storm related?
Speaker 3: Um, so I think w- if we, if a customer files a claim or if we're, if insurance buys it out, I feel like that's the way to save the customer the most amount of money.
Speaker 2: Uh-huh.
Speaker 3: If, if... So that's kind of one thing that we would look at-
Speaker 2: Mm-hmm ...
Speaker 3: to see, like, can this customer file a claim and f- and then does it al- does it fall within that? Has there been a storm recently? Is there truly storm damage on this roof? Sure. 'Cause there has to be real dam- real storm damage in order to be able to legally file that claim.
Um, so that's kind of what one of the things that they're looking at, um, when they're, when they're up [00:24:00] there. Um, but if it's not storm related, we're just kind of letting you know, okay, is there life? Is there no life on the r- or how much more life is on the r-
Speaker: on the roof? What does, what does that mean? So when you...
I, I know, like, uh, people, uh, 30 years shingle, 40, I don't know what that means. All the things, right? So when they say you have... it's a 20-year life or two... Like, I ha- w- when I bought my home, you had two years. Now how do you, how do they know that? Like-
Speaker 3: So there's different years to shingles, but the- they're not gonna last you that long here in Texas.
No.
Speaker 2: Oh, I see. So if it says 30 years here, it's not gonna be 30 years.
Speaker 3: No, you'll probably- You got five ... need a roof before that.
Speaker 2: Yeah. Oh.
Speaker 3: Yes. Okay. I mean, it, it, I gue- I guess maybe it's this is the shingle manufacturer's... It's the strength that they've made it to supposedly laugh in i- laugh- Like in- ... in ideal- Yeah, ideal weathers
in an ideal setting. Yeah. But-
Speaker: 70 degrees, no rain.
Speaker 2: Yeah.
Speaker: Sunshine.
Speaker 3: Yes. But what I mean is- No wind ... if when you get on the roof, what I mean by as far as life meaning, like, let's say you had your roof done five years ago, and we get up there and we're like, "This, this roof is, is [00:25:00] good." I mean, this was a good quality shingle.
Yeah. Even though, um, it w- there was hail, the, it didn't impact it that much, you still have a good, you know, two, three, four, five years, whatever they, they, they see on the roof- Yeah ... of life left on this roof. Like, you can relax and just get it checked maybe in, in a couple of years kinda thing.
Speaker 2: You're g- I'm...
All I'm thinking as you're talking is how someone, and you, you guys, need to come and look at my roof. I
Speaker: know. I'm like, "Check my roof, Linda."
Speaker 2: No one... I mean, I guess when we m- we've lived in my house, it'll be two years in March.
Speaker: Has it been that long?
Speaker 2: Yeah. Oh
Speaker: my goodness.
Speaker 2: But the house is old. Uh, I don't remember when they said- It's a great house
the roof was on. Um, thank you. But, uh, I mean, an inspector went up there And looked. But I have learned in the industry that we're in that they know enough about most things to kind of be dangerous, and that's it.
Speaker: Right.
Speaker 2: They're not, they're not-
Speaker: Every home inspection, get,
Speaker 2: get a professional ... they're not specialists in the roof.
It's just this like, "Hey, this looks kind of fine." Right. You know what I mean? Um, so now the more I think about it, we probably do need to call you guys, and [00:26:00] someone needs to confirm. Now I'm starting to freak out. Someone needs to confirm- We're
Speaker: giving her anxiety ... that there's more life on your roof. Yeah, that I've
Speaker 2: got some life up there, man.
Mm-hmm. There's gotta be signs of life up there.
Speaker: Yeah. I'm just, it's not a, it's not a piece of the puzzle that you see all the time. You don't go and physically walk on your roof. Yeah, I should. Like, who does that? Well, my kids do when we hang the lights. We do that, yes. You guys do, but, like, on a regular basis, you don't.
So you, I mean, everybody has... I mean, you go to the doctor, you check yourself out. Yeah. You have other things checked, but why, the thing that's most exposed is your roof.
Speaker 3: Right.
Speaker: Yeah. Right? To the elements. Especially with the
Speaker 3: heat.
Speaker: I'm just think- even the heat. Mm-hmm. That, that can be damaging. But I'm like, I mean, I, we don't...
When you go look at a home, you don't go tell them, you don't go on the roof. I mean, now, obviously if you see staining on your ceiling, you've p- you've done past issues. Right. Right? Right. You've, yeah. So you have more issue there.
Speaker 3: Yeah. We, we have a problem. We look at roofs all the time. Like, there is nowhere you can take us that we're not looking at roofs.
Speaker 2: She's judging roofs everywhere she goes. We
Speaker 3: never get invited to dinner. I think it's a problem, you know? Yeah, that's
Speaker: [00:27:00] funny.
Speaker 3: And, um, I'm, you know, I could be really annoying about it. When we're driving I'm like, "That needs a new roof. They need a new roof. They need a new roof." Yeah. Just going down the street.
Um,
Speaker: so- To
Speaker 3: never
Speaker: end business, my friend.
Speaker 3: But- Well, that's the truth ... but, but people don't know. Yeah. People don't know. I, you know, you think about the homeowner that's, that's in, that they think everything is fine because it's not leaking, and, and it, and it's probably not, 'cause a lot of times what's really cool too is when we install a new roof, then they're like, "Oh my gosh, it's so beautiful.
I hadn't looked at my roof."
Speaker 2: Yeah.
Speaker 3: It's 'cause nobody's looking. Right. You know? Yeah. Until it's like there's a problem.
Speaker: I, I mean, n- yes. Like I just, yeah, I d- it's, again, like when, when people go look at a home, when I, when I explain to someone, like about a home inspector, right? I say, "When you go to a home, you look at the layout, you look at how pretty it is, you look at the location, but you're not looking under the sink.
You're not typically opening every window to make sure it works." Right. Those are a home inspector. But, but you're also not gonna walk on your roof. Right. Yeah. Like when you go look at a house, you don't walk on the roof.
Speaker 2: Well, and now these inspectors- Oh ... don't get up there.
Speaker: Well, and they use the drone [00:28:00] thingies, right?
Speaker 2: Yeah, they do. So
Speaker: I haven't had
Speaker 2: an inspector- I, I don't know how to get up on a roof in a long time. Are you
Speaker: serious?
Speaker 2: Wow. Yeah.
Speaker: Ooh, well, hmm. But- ... I, I'm just thinking, yeah, so no one's physically walking on your... How do you, how can you tell things? So I mean, having a roof inspection, whether you're buying, selling, or just maintaining your home, period- Yeah
it should be part of the checklist.
Speaker 3: Yeah.
Speaker: Right? It's just something you should be doing on a regular, not, I mean, every year, but-
Speaker 3: Every couple- ... obviously there's a storm ... every few years, yes, especially if there's a storm or if you see people in your neighborhood are getting new roofs. You're like, "Let me check.
Why is everybody else getting a new roof?"
Speaker: And I'm not.
Speaker 3: Yes, 'cause something has happened in the area and you should probably take a look at yours.
Speaker: I get really annoyed when they come onto my door, though. Yeah. Like, I get very frustrated with them, and I don't know why. Like, it frustrates me. Like, I didn't call you, don't come to my house.
Speaker 3: Yeah.
Speaker: But like, and I, again, I think it's the bad taste I have in my, from, this was f- 18 years ago when my parents had this done, and it wasn't w- they hired a n- non-local. At the time, we didn't know any better, and we could never find those people again.
Speaker 3: Yeah.
Speaker: When they, when that [00:29:00] issue, 'cause they didn't lay the right type of, for their flat roof.
Speaker 3: Yeah, and I can totally understand that. Mm-hmm. I think that's why we've set out to try to be a little bit different into having people know us as much as possible, because it's so much better if, if you call your, your friend and say, "Hey, do you know anybody?" And that friend tells you, "This is who I know," as opposed to just going to Google- Mm-hmm
and just coming up with 20 searches and trying to pick one. Mm-hmm. Um, it just, it's just better if you know somebody already- Absolutely ... in the industry.
Speaker: Well, and I think that's why, like I said, I had this elderly client that I'm like, "Mm, she, she, um, uh, she needs a new roof." She, she does. And she told me she doesn't plan to be in the home for very long, but she needs to get a new roof.
She's gonna be there for a couple more years. And her, her son, who is not local, he's in Wash- in, um, Seattle, and was h- sending her people to see her house.
Speaker 2: Yeah.
Speaker: I'm like, "Does he know them personally?" And she said, "No." I'm like, "Well, I know this company personally. I know, I know one of the owners. She's one I've met her husband, [00:30:00] and they're family-owned here, and I know they're local.
So would you like..." She's like, "Oh, that makes sense." I, and I don't know who else the other people were. Yeah. But her, there's no relationship there, so what makes me... You know what I mean? Not that you're, like, loyal to me, but I, it was someone I knew that I felt I wanted her to be taken care of. She's 74 years old, single lady.
Like, I wanted to make sure someone was looking out for her best interests- Right ... that had the knowledge.
Speaker 3: Right? Yeah. And when Maurice, uh, sent that customer over to us, David and I were like... Because, you know, she, she explained the situation. I was like, "Let's you and I go out there-
Speaker: Mm-hmm ...
Speaker 3: and actually see what's going on and see how we can help her."
While we know our roofing specialists are a- amazing, we were like, I kind of wanted to take a little extra care, 'cause you s- Mm. Mm-hmm ... you mentioned her being older, and I just wanted to make her feel comfortable. Yeah. So I think those are the, that's the, that's the cool part about us being family-owned is we still, we, we have that care for each customer.
Each customers matters to us. It's, um, you know, r- Google reviews, uh, word of [00:31:00] mouth. Yes. That's how we grow. That's how we continue our business. So- We're gonna take, I mean, we're gonna take care of you Yes, absolutely. Until the end.
Speaker 2: Yeah.
Speaker: Well, and she, and again, I, I still think the, the, this client is being a little stubborn about what she should, but she, you did give her options- Options, yes
like, "Hey, this is for your needs today. This is what we can do, but here's the other things that she should do that, you know, and she can make those choices." So they're gonna work with what her needs are, right, and get what she wants. But again, I felt like... Thank you, by the way. Thank you for taking care of her.
Oh, you're welcome. So- Thank you for recommending us. Yes, yes. All the time. I love that. Well, it's good. I mean, I, like I said, I, I think supporting obviously locally, period. Yes. I, I, I, I mean, I deal with online banks all day long, right? And like you, you'll never, if you ever call the bank and you, you have to call the 1-800 number, and you're gonna get someone who might not speak the same language as you, and I'm your next-door neighbor.
Right. So call me and I'm happy to help. Right. So I, I feel like that o- across the board, especially when it comes to your biggest investment- Right ... which is typically your house.
Speaker 2: Right.
Speaker: Yeah. So any, any kind of repair, [00:32:00] buying, selling, anything like that when it comes to your home, someone local that at least can come in and you can, you can call them on their cell.
Yeah. Like, I mean, come on. Yeah. I
Speaker 2: love that.
Speaker 3: Yeah. Mm-hmm. We love supporting local, um, s- because when you support local, you're also helping out that family.
Speaker: Yeah.
Speaker 3: And, and like you said, like if you, if you take somebody else's local business and refer them out, you know that they're gonna provide great service.
Yeah. It's not like, "Well, we have dime a dozen. Doesn't matter." No, they're gonna do- Yeah ... their extra to- Right ... take care of that customer.
Speaker 2: Yeah, definitely. Well, now is usually the part, um, where we can make sure that you can share and get more people to shop local with you. Yes. So share a little bit about how everybody can get ahold of you for your services.
Speaker 3: So our, I mean, they can always call us- Yeah ... which is 210-910-7422, but I think everybody goes to social media. So, uh, we are on Facebook, we're on Instagram, um, and you can find us at Fly High Roofing. [00:33:00] Uh, just two words. If you search Fly High and then Roofing, you'll, we'll populate. You'll know it's us because we have the eagle.
Speaker 2: Oh, yay. Okay. Well, we will make sure that we put that information in the show notes too so it's really easy to just click around. Yeah. Um, but thank you so much for being on. Thank you. This has been lovely. Yes. Thank you
Speaker 3: for having me. I appreciate it.
Speaker 2: Of course. And really quickly, I will thank our listeners for tuning into this week's episode, and we will catch you guys next time.
See you guys next time.
Thanks so much for tuning into this episode of the Working Moms of San Antonio podcast. We hope you loved today's chat and found a little inspiration to take with you into your week. If you have a podcast topic suggestion or a question you'd love for us to cover, definitely send us an email at [email protected].
We'd love to hear from you. And until next time, see you in the [00:34:00] community
